Shipping policy

SHIPPING POLICY

Revised August 2026

At ONE VINE CO., every order is prepared with care. Because many of our products are created or produced in small batches, processing times may vary.

PROCESSING TIMES

Most orders are processed within 5–8 business days before shipping. Custom, personalized, made-to-order, preorder, or special-event items may require additional processing time.

If a product has a different expected turnaround time, that information will be noted on the product page or communicated at the time of ordering.

Please note that processing time is separate from shipping/transit time.

SHIPPING RATES

Standard shipping is $5.95 on qualifying orders.

Orders of $75 or more ship free when eligible. Any available shipping options and charges will be displayed at checkout before your order is completed.

TRACKING

When tracking is available, you’ll receive shipping confirmation and tracking information once your order is on its way.

Please allow time for the carrier to update tracking information after your shipping label has been created.

DELIVERY

Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control. Carrier delays due to weather, holidays, or other circumstances may occasionally occur.

Please make sure your shipping address is complete and accurate before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or shipped.

LOST, DAMAGED OR INCORRECT ORDERS

If your package arrives damaged or you receive an incorrect item, please contact us as soon as possible through our Contact Us page and include your order number and photos when applicable.

If tracking shows your package as delivered but you have not received it, please first check around the delivery location and with household members or neighbors. You may also need to contact the shipping carrier for additional delivery information.

We’ll do our best to help resolve shipping issues whenever possible.

CUSTOM + COMMUNITY ORDERS

Some custom, community, fundraiser, event, or preorder collections may have specific production and delivery timelines. When applicable, those details will be provided on the product or collection page.

QUESTIONS?

Have a question about an order or shipping? Please reach out through our Contact Us page and we’ll be happy to help.