Refund policy

RETURN + REFUND POLICY

Revised August 2026

We want you to love what you ordered from ONE VINE CO. If something isn’t right, we’re happy to help.

RETURNS + EXCHANGES

Eligible items may be returned or exchanged within 14 days of delivery. Items must be unworn, unwashed, unused, and in their original condition.

To request a return or exchange, please contact us within 14 days of receiving your order. Include your name, order number, and reason for the request. We’ll respond with next steps.

CUSTOM + MADE-TO-ORDER ITEMS

Personalized items, custom orders, and items created specifically for an organization, team, church, event, or community may not be eligible for return or exchange unless the item arrives damaged, defective, or there was an error with your order.

Please review sizing, personalization, colors, and other order details carefully before placing your order.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and photos of the item so we can make it right.

REFUNDS

Once an approved return is received and inspected, your refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Return instructions will be provided once your return request has been approved.

QUESTIONS?

Have a question about your order? Contact us through our Contact Us page and we’ll be happy to help.